China Claims iPhone is Exploding, Apple Denies
By : Mohamed Akram
December 7, 2016
Apple claims that external factors are the reason for the recent explosions in China:
Eight users have complained to Shanghai’s consumer watchdog that their iPhone 6 series handsets spontaneously exploded.
Apple said it had conducted tests on the devices and had found “no cause for concern with these products”.
Apple said the iPhones had external physical damage “which led to the thermal event”.
But the company has denied that it was slow to respond to consumer complaints raised by the state-run Shanghai Consumer Council.
‘We treat safety as a top priority and have found no cause for concern with these products,’ the company added.
Xiaohan Tay, technology analyst for IDC in Beijing, said: “At this point, it doesn’t seem that there is any major implication yet for the iPhones sold outside of China,”
However, complaints against Apple have surged in the past two months according to the Shanghai Consumer Council.
Rising reports of sudden shutdowns of the iPhone 6 and 6S – even though batteries still had enough power.
Apple last month offered to change iPhone 6S batteries for Chinese users who complained of the sudden shutdowns.
But it has maintained that the problem did not constitute a safety issue.
The firm has seen Chinese sales fall over the past three quarters following rising competition with domestic smartphone makers offering cheaper models.