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Apple will Finally Let Developers Respond to Reviews


By :
January 27, 2017

Apple is finally going to give its developers a way to respond to customer reviews on its App Store and Mac App Store – a feature that’s long been available to Android developers on Google Play,

much to the chagrin of the Apple developer community.

Release

ios-10

According to developer documentation for the iOS 10.3 beta,

when this version of Apple’s mobile operating ships,

developers will also be able to ask for reviews in new ways, in addition to responding to those posted publicly on the App Store.

 

The Current Problem

When a customer leaves a negative review,

developers couldn’t respond to the criticism – which is sometimes unwarranted – in a way that other App Store customers could see.

For example, a customer may be misunderstanding a feature, or may have complained about a bug that’s been fixed in a later release.

 

New API

Apple says it will also introduce a new way to engage reviews in iOS 10.3.

With the introduction of a new API, developers can ask users to rate or review the app while they’re using it,

without being redirected to the App Store.

This will go a long way towards reducing the nag screens in today’s current crop of applications – some of which bug you to rate the app upon nearly every open.

 

Consumer Update

For consumers, the new iOS includes a number of changes, too,

like a ‘Find my AirPods’ option, cricket scores, HomeKit improvements,

further Siri integration into apps, and other enhancements.

iOS 10.3 will likely be in beta for a month or two,

before being released to the public via an over-the-air update.

 

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